Building Great Customer Experiences

Colin Shaw; John Ivens

9,19 €

Impuestos incluidos. Envío calculado en el carrito.

Texto en inglés. Tapa dura con sobrecubierta de editorial ilustrada. Como nuevo. This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.